Answers, on demand.

Plugixa is a suite of seven WordPress plugins. Four handle structured content: Plugixa FAQ, Plugixa Team, Plugixa Testimonial, and Plugixa Recipe. Each of those pairs a modern React admin panel with a Gutenberg block, an Elementor widget, and a shortcode, and each ships schema markup so your content is eligible for Google rich results. The other three are applications rather than content tools, so they have blocks or shortcodes but no Elementor widget and no schema markup: Plugixa Exam is a question bank, an exam builder, a server-timed runner and automatic grading, Plugixa Inventory is stock held per warehouse, an append-only ledger, barcode scanning and CSV import and export, and Plugixa CRM is accounts, contacts, leads and deals on a pipeline, with email, cases, campaigns and a customer portal. Every plugin has a free edition and a Pro upgrade.

Plugixa FAQ and Plugixa Team are published on WordPress.org, so you can install them straight from your WordPress admin and use the .org support forums. Plugixa Testimonial, Plugixa Recipe, Plugixa Exam, Plugixa Inventory and Plugixa CRM are not on the directory yet, and their free editions are available here on plugixa.com instead. Whichever route you use, the free edition is the same build.

Open the plugin you want from the plugins page and click Start with Free. Depending on the plugin you will either get the ZIP straight away, or be asked for your name and email so the download link can be sent to you. No payment details are needed, and no Plugixa account is required for the free edition.

In your WordPress admin go to Plugins, then Add New, then Upload Plugin, choose the ZIP, and click Install Now followed by Activate. The plugin adds its own menu item to your dashboard. If you bought Pro, activate your license there using the key from your purchase email. For Plugixa FAQ and Plugixa Team you can also search the WordPress.org directory from Add New and skip the upload entirely.

The free edition is genuinely usable rather than a teaser: every display layout, category organisation, the shortcode builder with live preview, and schema markup are all included free. Pro adds the AI content generator, content imports from a URL, PDF or DOCX, live search, advanced view presets, WooCommerce integration, the frontend submission form, white-label branding, a year of updates, and priority email support. The split differs slightly per plugin, so the pricing table on each plugin page is the authoritative list.

A receipt and download link are emailed to you immediately after checkout by Freemius, who handle our checkout and licensing. You can also sign in to the customer portal at any time to re-download the latest build, view your license keys, and manage your active sites. Re-downloads are unlimited.

Start with the free edition. It runs on your own site with your own content, which tells you far more than a sandbox would, and it shares a codebase with Pro, so the admin panel and frontend output are the ones you would be upgrading. If Pro then turns out to have a defect we cannot resolve, the 14-day refund guarantee below applies.

A license activates Pro on a live website. There are two options per plugin: a Single Site License at €39 a year, covering one production domain, and an Unlimited Sites License at €59 a year, covering as many production domains as you like. You manage which sites are active from the customer portal, and can deactivate a site at any time to free the slot.

Yes. Each plugin is licensed on its own, at €39 a year for a single site or €59 a year for unlimited sites. There is no combined suite bundle at the moment, so buying Plugixa FAQ does not unlock Plugixa Team. The free edition of every plugin stays free regardless of what you own.

No. Freemius, which manages our licensing, recognises common staging and local development environments such as .local, .test, staging. and dev. subdomains, and does not count them against your limit. Only live production domains consume a slot, so you can build, test and stage under the same license.

The plugins install and run on individual sites within a Multisite network, and each site keeps its own content and settings. They are not network-aware, though: there is no network admin screen and no bulk configuration across subsites, so activate and configure them per site. If you run Pro on several subsites, the Unlimited Sites License is the one to choose.

Yes, and it is self-serve. Sign in to the customer portal, deactivate the license on the old site to free the slot, then activate it on the new site with the same key. There is no fee and no waiting period.

Yes. The Unlimited Sites License at €59 a year covers any number of production domains, client sites included, and your clients do not need their own license. Licensing is per plugin, so an agency using both Plugixa FAQ and Plugixa Team needs a license for each.

Not at the moment. Pro is an annual subscription, which is what lets us keep shipping updates and security fixes rather than charging once and walking away. If that changes we will announce it on the news page and to newsletter subscribers.

Your plugin keeps working and your content stays exactly where it is. There is no kill switch, and nothing is deleted or locked. What you lose is one-click updates, new features, and priority support until you renew. Renewing restores updates immediately, including any releases you missed.

Pro is €39 a year for a single site, or €59 a year for unlimited sites, per plugin. The free edition is free forever, with no time limit and no feature expiry. Prices vary by plugin, so the pricing table on each plugin page is the authoritative one.

Yes. Upgrade from the customer portal at any time. Freemius credits what you have already paid for the current period against the new license, so you only pay the difference, and the upgrade takes effect straight away.

Yes, for cases where we fall short. If Pro has a documented defect we cannot resolve, or our support goes unresponsive, email [email protected] within 14 days of purchase for a full refund. Because every plugin has a free edition you can install and run on your own site before paying, we do not issue change-of-mind refunds. Trying the free build first is the surest way to know it fits.

Yes. Pro renews automatically at the end of each yearly period so your sites keep receiving updates without interruption, and Freemius emails a reminder before each renewal. You can switch off auto-renewal at any time from the customer portal and keep full access until the period you have paid for ends.

Sign in to the customer portal and cancel there. Cancellation takes effect at the end of your current billing period: you keep Pro and all updates until then, and afterwards the plugin carries on working with no kill switch, just without further updates.

Checkout is handled by Freemius, which accepts major credit and debit cards as well as PayPal. Pricing is listed in EUR, with conversion to your local currency shown at checkout. EU VAT is calculated automatically from your billing address, and VAT-registered businesses can enter a VAT ID for reverse charge.

Once a refund is approved, Freemius issues it as the merchant of record, and the funds typically appear on your original payment method within 5 to 10 business days depending on your bank or card issuer. You will get a confirmation email when it is sent.

We ship feature updates regularly and treat security fixes as the priority, releasing them as soon as they are ready and tested. Every release is checked against current WordPress versions and the most widely used themes and page builders before it goes out. You can follow what has shipped on the changelog.

Support is by email. Free users have our documentation, and for Plugixa FAQ and Plugixa Team the WordPress.org support forums. Pro customers get priority email support, and we aim to reply within one business day. We are a small team in Casablanca, so you will be talking to the people who wrote the plugin.

Use the contact form, or email [email protected] directly. Including your license key, a screenshot, your WordPress and PHP versions, and the active theme makes resolution dramatically quicker, because it saves a round trip asking for them.

Support covers anything to do with the plugin itself: installation, configuration, bugs, feature questions, and compatibility with mainstream themes and builders. It does not cover custom code, theme modifications, or third-party plugins, but we are happy to point you in the right direction or recommend a developer for larger jobs.

Yes, please do. Email [email protected] and describe the problem you are trying to solve rather than only the feature you have in mind. Knowing the underlying use case often leads to a better solution, and it is the fastest way to get a request taken seriously.

All Plugixa plugins require WordPress 6.5 or newer and PHP 8.0 or newer. We recommend the latest stable WordPress release on a currently supported PHP version, both for security and because each release meaningfully improves performance.

Our plugins are theme-agnostic and work with any well-coded WordPress theme. We check against widely used themes such as Astra, GeneratePress, Kadence, OceanWP, Hello and the current default themes, and the view settings let you adjust the output to match your brand. If you hit a theme conflict, send us a link and we will help diagnose it.

Plugixa FAQ, Team and Testimonial ship a Gutenberg block. Every plugin ships an Elementor widget, which is a Pro feature in Plugixa Team. All four provide shortcodes: [plugixa_faq], [plugixa_team], [plugixa_testimonial] and [plugixa_recipe], and Plugixa Recipe is driven by its shortcodes rather than a block. For any other builder, including Beaver Builder, Bricks, Oxygen and Divi, use the shortcodes: they work anywhere a shortcode is accepted, including custom HTML widgets and template parts.

Yes. Plugixa plugins run independently of WooCommerce and coexist with it without conflicts, and the blocks drop cleanly into WooCommerce templates. Plugixa FAQ and Plugixa Testimonial also add dedicated WooCommerce integration in Pro, for putting FAQs and reviews on product pages.

Yes. Every plugin has a built-in multilingual layer that detects WPML and Polylang and keeps per-language content linked, so questions, team profiles, testimonials and recipes can each have their own translations. Plugixa FAQ, Team and Testimonial ship a .pot file for translating the interface; Plugixa Recipe does not ship one yet.

Yes. The main display output is static, cache-friendly HTML and CSS, and AI generation runs only in the admin, where caching does not apply. Interactive features such as submission forms, live search, pagination and recipe reviews use REST requests with a security token embedded in the page. On most setups this simply works, but if you serve a page containing a submission form from a very long-lived full-page cache, excluding that one page avoids stale tokens. We test with WP Rocket, W3 Total Cache, LiteSpeed Cache and Cloudflare.

None. The plugins store your content in your own database and do not track, profile, or phone home about visitors. The only visitor data that exists is what your visitors deliberately submit through a feature you switched on, such as a testimonial submission form or a recipe review, and that stays on your server.

The plugins are built so a standard install collects no personal data from visitors and sets no tracking cookies. Anything involving an external service is optional and clearly labelled: AI generation runs in the admin with your own API key, and licensing runs through Freemius. If you enable a public submission form, you are the data controller for what people send you, so cover it in your privacy policy as you would any other form.

Email [email protected] with Security in the subject line, details of the issue, and a way to reproduce it. We will confirm receipt, keep you posted through the fix, and credit responsible disclosure in the release notes if you would like the recognition. Please give us a chance to ship a fix before publishing.

Pro updates are delivered through Freemius, our licensing and update partner, and appear in your WordPress admin exactly like any other plugin update, changelog included. Free editions of Plugixa FAQ and Plugixa Team update through WordPress.org in the normal way. Earlier versions stay available from the customer portal if you ever need to roll back.

Freemius handles licensing and, if you agree, anonymous diagnostics about how the plugin is used in the admin. It asks you on activation, and skipping that screen means nothing identifiable is sent. You can change your mind later from the Freemius opt-in screen on the plugin row in your WordPress plugins list. We run no separate tracking of our own.

The AI generator in Plugixa FAQ, Plugixa Team and Plugixa Recipe uses your own OpenAI or Google Gemini API key, which you paste into the plugin settings. Requests go directly from your WordPress site to the provider you chose: they never pass through Plugixa servers, and we never see your prompts, your generated content, or your key. Plugixa Testimonial has no AI generator, because generating testimonial text risks putting words in a real customer’s mouth.

Your key is in your purchase email, and it is always available from the customer portal under your licenses. Each license shows which plugin and plan it activates, which sites are using it, and when it renews.

Go to the customer portal and sign in with the email address you used at checkout. The portal is provided by Freemius, who handle our licensing and billing, so there is no separate Plugixa password to remember. If you cannot get in, use the password reset on that screen or email [email protected].

Update them in the customer portal, which holds your billing profile. For changes that affect tax records, such as a company name or VAT ID that needs to appear on invoices already issued, email [email protected] and we will get the records corrected.

Every invoice is emailed at the time of payment, and the full archive is in the customer portal. Invoices are PDFs and include your VAT details where applicable, ready for accounting.

Change the card on file in the customer portal. The update applies to your next renewal, so there is no need to cancel and resubscribe.

Freemius is our payment processor and license manager, and the merchant of record for all Plugixa purchases. They handle secure checkout, EU VAT, refunds and license delivery, which is why their name appears on your card statement and invoice rather than ours. Our 14-day refund guarantee applies either way.

It stays yours and it stays put. All your content lives in your own WordPress database, and the plugin keeps displaying it after a license lapses. You stop receiving updates and Pro-only features stop being available, but nothing is deleted, hidden, or held hostage, and reactivating a license restores everything.