The free edition is a complete chat widget, not a trial. Nothing in it is
disabled, nothing is time-limited, and it has no limit on visitors, widgets,
channels or leads.
Pro is a separate download: the same plugin plus a pro/ folder holding
ten more features. Whether a feature exists on a site is decided by whether
its code is there, never by a licence check.
| Feature |
Free |
Pro |
| Unlimited widgets |
yes |
yes |
| 44 channels in six groups |
yes |
yes |
| Unlimited custom link buttons |
yes |
yes |
| Step-by-step builder with a live preview |
yes |
yes |
| Brand logos, an icon library, or your own uploaded icon |
yes |
yes |
| Per-channel colour, label, hover text and device |
yes |
yes |
| Pre-filled messages with merge tags |
yes |
yes |
| QR code on computers for WhatsApp and LINE |
yes |
yes |
| WeChat panel with QR image and copy button |
yes |
yes |
| Duplicate a widget |
yes |
yes |
| Agents: people with a photo, a role and their own hours |
- |
yes |
| Agent rotation, one person per visitor |
- |
yes |
| Order status channel for WooCommerce |
- |
yes |
Design
| Feature |
Free |
Pro |
| Position, layout, size, spacing |
yes |
yes |
| Button and icon colours with a contrast readout |
yes |
yes |
| Greeting message |
yes |
yes |
| Unread badge |
yes |
yes |
| Nine attention effects |
yes |
yes |
| Open on click, on hover, or always open |
yes |
yes |
Targeting and triggers
| Feature |
Free |
Pro |
| Show or hide by kind of page |
yes |
yes |
| By page address, including regular expressions |
yes |
yes |
| By specific pages and posts, chosen by name |
yes |
yes |
| By category or tag |
yes |
yes |
| By content type |
yes |
yes |
| By device |
yes |
yes |
| By signed-in state |
yes |
yes |
| By where the visitor came from |
yes |
yes |
| Triggers: delay, scroll depth, about to leave |
yes |
yes |
| Correct behind a full-page cache |
yes |
yes |
| Business hours for a widget |
- |
yes |
| Business hours for a single channel |
- |
yes |
| By country |
- |
yes |
| By browser language |
- |
yes |
| Feature |
Free |
Pro |
| Contact form channel with name, email, phone and message |
yes |
yes |
| Consent checkbox and newsletter checkbox |
yes |
yes |
| Leads stored in your own database |
yes |
yes |
| Email notification with Reply-To set to the visitor |
yes |
yes |
| Leads screen with search, New and Read, and delete |
yes |
yes |
| CSV export |
yes |
yes |
| Built-in spam protection |
yes |
yes |
| Cloudflare Turnstile |
yes |
yes |
| WordPress personal data export and erase |
yes |
yes |
| Retention period |
yes |
yes |
| Your own questions on the form, up to twelve |
- |
yes |
| Conditional questions |
- |
yes |
| Webhooks, signed, with retries |
- |
yes |
| Mailchimp, Brevo and FluentCRM connections |
- |
yes |
Buttons in your content
| Feature |
Free |
Pro |
| Chat button block |
yes |
yes |
[plugixa_chat] shortcode and its builder |
yes |
yes |
| WooCommerce product page button |
yes |
yes |
Measuring
| Feature |
Free |
Pro |
| Dashboard: times shown, opened, contacts started, follow-through |
yes |
yes |
| Activity chart for 7, 30 and 90 days |
yes |
yes |
| Most used channels |
yes |
yes |
| Events for Google Analytics 4, Tag Manager and the Meta Pixel |
yes |
yes |
| Dashboard for one widget at a time |
- |
yes |
| A/B tests between two widgets |
- |
yes |
The admin app and developers
| Feature |
Free |
Pro |
| Search across widgets, leads and screens |
yes |
yes |
| Full-screen mode for the admin app |
yes |
yes |
| Translation ready, with right-to-left support |
yes |
yes |
| REST API |
yes |
yes |
| Actions and filters |
yes |
yes |
| Dark theme for the admin screens |
- |
yes |
What Pro adds
| Feature |
In one line |
Page |
| Business hours |
Show a widget, a channel or a person only while somebody is there |
Business hours PRO |
| Location and language |
Show a widget only in certain countries or to readers of certain languages |
Country and language rules PRO |
| Agents |
Put your team in the widget, each with a photo, a role and their own hours |
Agents PRO |
| Form fields |
Add your own questions to the contact form, with conditions |
Custom form fields PRO |
| Webhooks |
Post every lead to Zapier, Make, n8n or your own endpoint |
Webhooks PRO |
| CRM connections |
Send the people who ask for news to Mailchimp, Brevo or FluentCRM |
CRM connectors PRO |
| A/B tests |
Split visitors between two widgets and keep the better one |
A/B tests PRO |
| Order status |
Customers check a WooCommerce order in the widget |
Order status PRO |
| Reports by widget |
The Dashboard for one widget at a time |
Dashboard filter and dark mode PRO |
| Dark mode |
A dark theme for the Plugixa Chat screens |
Dashboard filter and dark mode PRO |
Licensing
Licences, payments and updates are handled by Freemius.
- There is no trial. The plugin does not offer a time-limited one.
- The licence is not a feature switch. The plugin never asks Freemius
whether a feature may run. Pro features run because the Pro download
contains their code.
- What is sent. When you activate a licence or check for an update, your
site address, the plugin version and your licence key are sent to
Freemius. An opt-in screen is shown on activation; if you skip it, no
identifiable data is sent. Nothing about your widgets, leads or visitors
is sent anywhere. See
Privacy and uninstall.
Moving from Free to Pro
Installing Pro keeps everything: widgets, leads, analytics and settings are
the same data in both editions. The Pro features’ own tables are created
automatically the first time the plugin loads with Pro present, so no
reactivation is needed.
If Pro is removed
Going back to the free edition does not delete what Pro stored. Because the
code that runs each feature is part of Pro, the free edition leaves the data
alone and, with two exceptions, stops applying it.
| Pro data |
What happens on the free edition |
| Business hours, Country and Language rules on a widget |
They stay stored and keep being applied, because checking a rule is part of the free plugin. The builder lists them with their raw values and lets you delete them, but has no editor for them |
| Hours on a single channel |
They stop being applied, so the channel is shown at all times. They stay stored until that widget is next saved on the free edition, which discards them |
| Agents |
They stay stored. They are no longer added to any widget |
| Your own form questions |
The form no longer asks them. They stay stored until that widget is next saved on the free edition, which discards them |
| Answers already given |
They stay in the database. The Leads screen no longer shows them |
| Webhooks |
They stay stored. Nothing is sent |
| CRM connections and their keys |
They stay stored. Nothing is sent |
| A/B tests |
They stay stored. A running test’s split stops, so both of its widgets are shown to everyone until you switch one off |
| An Order status channel |
Visitors do not see it. In the builder it is marked “Not shown on your site”, and it is removed from the widget the next time the widget is saved on the free edition |
| The dashboard filter and dark mode |
Gone. Neither stores anything on the server |
Saving the Settings screen on the free edition does not erase stored Pro
settings. Saving a widget on the free edition is different: it keeps the
widget’s rules, and discards the three Pro items marked above that live
inside its channels. If you plan to come back to Pro, avoid re-saving
widgets that use them in the meantime.
Uninstalling the plugin altogether removes all of its data, Pro’s included.
See
Privacy and uninstall.
What to do next
- Start with the free edition:
Getting started.
- See what each Pro feature does in the pages linked above.
