Contents
Permalinks - Plugixa FAQ
Where this appears: Settings, then the Permalinks tab.
Every answer can have a page of its own, at a URL you control. It is free, and it is the feature support teams notice first.
Why it matters
Without it, the answer to “what is your returns window” is a link to a FAQ page plus the instruction to scroll. With it, it is a link to the answer.
Opening one of these pages also increments that answer’s view count, which is how the ordering by views becomes a real signal about what people look up.
The base
Everything sits under a base slug, faq by default. Change it to help,
support or answers if that fits your site better.
The five structures
| Structure | Produces |
|---|---|
| Plain | ?faq=12 |
| Numeric | /faq/12/ |
| Post name | /faq/how-do-i-cancel/ |
| Category | /faq/billing/how-do-i-cancel/ |
| Custom | Your own pattern |
Post name is the right default. It is readable, it is stable, and it tells somebody what they are about to open.
Category is worth it on a large set, where the extra segment groups things usefully in analytics. The cost is that moving an answer between categories changes its URL.
The custom pattern accepts %faq_id%, %faq_slug% and %category%.
After changing anything
Flush the permalinks: open Settings, then Permalinks in WordPress and save. WordPress caches its rewrite rules, so a new structure will 404 until it is asked to look again. This catches everyone once.
Turning them off
enable_permalinks="false" on a shortcode hides the links for that placement,
which suits a short FAQ on a landing page where the links are clutter.
Troubleshooting
| What you see | Why | What to do |
|---|---|---|
| Answer pages 404 | Rewrite rules are cached | Save WordPress’s own Permalinks screen |
| The URL did not change after renaming | Slugs are kept so links do not break | Clear the slug field and save |
| Two answers want the same slug | Slugs are unique | One gets a suffix; set it by hand if it matters |
| The base collides with a page | A page already uses that slug | Choose a different base |
What to do next
Schema and SEO is the other half of being found.