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Privacy and uninstall - Plugixa Video

This page is for site owners who answer to their visitors about personal data, and for anyone about to remove the plugin.

What the plugin stores about people

For signed-in members, the plugin keeps:

  • Favorite videos, with the date each was saved.
  • Liked videos.
  • Watch history: the position reached in each video, whether it was finished and when it was last watched. This is what lets a video resume where they left off.
  • Channel subscriptions.
  • Playlists they made.
  • Video access records: which videos or plans they were given access to, and when that access started, expires or was taken back.

For every visitor, signed in or not, the free plugin only adds one to a video’s view count, with nothing about who watched. Analytics PRO keep no personal data either. A viewer is told apart from others by a one-way hash of their address, browser name and the video, under a secret that is replaced every day, and those hashes are deleted by a daily cleanup. Only daily totals per video remain. No cookie is set.

Export or erase one person’s data

The plugin plugs into WordPress’s own privacy tools.

  1. Open Tools -> Export Personal Data (or Tools -> Erase Personal Data).
  2. Enter the person’s email address and send the request.
  3. Once they confirm, run the export or the erase.

The export contains a Plugixa Video section with their favorites, likes, watch history, channel subscriptions, playlists (name, description, visibility and videos) and video access records.

The erase removes their favorites, likes, subscriptions, watch history and playlists, with two exceptions that the result reports:

Kept Why
Video access records They may be tied to purchases. Removing them would take away videos the person paid for.
Featured playlists A playlist featured on the home page is part of the site’s catalog, not the person’s own list.

With Pro PRO, two more sections appear:

  • Plugixa Video purchases: their orders are exported, and kept on erase as accounting records.
  • Plugixa Video notifications: their new-video notifications are exported, and erased with their email digest choice.

Outside services

The free plugin contacts nothing on its own. A service is used only when you, an editor or a viewer does something that needs it:

Service When What is sent
YouTube A video’s source is a YouTube link. The player loads it from youtube-nocookie.com, in the visitor’s browser, only on pages showing that video. When an editor fetches a link’s details in the video form, the server asks YouTube’s oEmbed service and downloads the thumbnail from i.ytimg.com. The video link.
Vimeo A video’s source is a Vimeo link. The player loads it from player.vimeo.com with Do Not Track on, only on pages showing that video. Fetching a link’s details asks Vimeo’s oEmbed service and downloads the thumbnail from i.vimeocdn.com. The video link.
Freemius Licensing and updates. Usage data only if an administrator opts in on activation. Opening the upgrade page loads it from freemius.com. On opt-in or a licence action: site address, WordPress, PHP and plugin versions, theme and plugins, site language, and the opt-in email address.

Server requests also carry WordPress’s standard User-Agent, which names the WordPress version and the site’s address.

With Pro PRO, these are used only after an administrator saves that service’s own key or account in Settings:

Service Used for
Stripe and PayPal Selling videos and memberships: the item, price, order number and return addresses. The buyer’s email address is also sent to Stripe, and to PayPal for a membership. See Stripe and PayPal.
OpenAI AI subtitles: the video’s audio, and subtitle text to translate.
Bunny Stream Cloud encoding: your video files and their titles; viewers then load the video from Bunny’s CDN.
YouTube Data API and Vimeo API Import: your API key or token and the channels, playlists or videos you import.

Add these to your own privacy policy if you use them.

Deactivating

Deactivating the plugin stops it and clears its scheduled jobs. Nothing is deleted.

Deleting the plugin

By default, deleting the plugin from Plugins removes its files and keeps your data: videos, channels, series, playlists, progress and access records stay in the database, ready for the day you install it again.

To erase everything when the plugin is deleted:

  1. Open Plugixa Video -> Settings and choose the Data tab. Only site administrators see it.
  2. Switch on Erase videos, progress and access records when the plugin is deleted. A warning confirms what that means.
  3. Click Save, then delete the plugin from Plugins.

The Data tab of Settings with the switch Erase videos, progress and access records when the plugin is deleted, switched off

With the switch on, deleting the plugin removes:

  • every video, channel, series and playlist, with their categories and tags;
  • the plugin’s database tables: progress, favorites, likes, subscriptions, access records and, with Pro, analytics;
  • the source files uploaded and converted with Pro, in wp-content/uploads/plugixa-video/;
  • the plugin’s settings, its other options and its scheduled jobs;
  • what it stored on user profiles, and the capabilities it gave to roles and users;
  • the Video Creator role that Pro adds. Anyone who had only that role becomes a Subscriber, so they can still sign in.

Files in the media library, such as posters and MP4s you uploaded there, are never deleted.

When nothing is erased

  • Another copy is installed. Free and Pro share the same data. While another copy of the plugin is still installed, deleting one erases nothing, even with the switch on.
  • Multisite. Each site decides with its own switch.
  • Permission. Only a user who may activate plugins can trigger the erase.

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